Water Damage Restoration

Water damage restoration is the process of removing water from a home, drying the structure, and repairing what was damaged. It starts with stopping the source and extracting standing water, then uses dehumidifiers, air movers, and moisture meters to dry walls, floors, and the slab. Our IICRC-certified techs then repair or rebuild what can't be saved and document every step.

The IICRC S500 standard sorts water damage into three categories by how contaminated the water is. Category 1 is clean water, like a burst supply line. Category 2 has significant contamination, like washing machine discharge. Category 3 is grossly contaminated, like sewage or outdoor floodwater. Dirtier water means more materials must be removed instead of dried, and clean water can get worse the longer it sits.

Water-damaged materials should be dried within 24 to 48 hours, the window the EPA gives to help prevent mold growth. Clean water also degrades the longer it sits, which can mean more tear-out and a bigger bill. That's why we're open 24/7, with emergency arrival typically in 1-2 hours depending on location and call volume. Our first 24 hours guide covers what to do now.

Household fans usually aren't enough to dry wet drywall. They dry the surface, but water trapped inside the wall cavity, behind baseboards, and in the slab can stay wet for days, leading to swelling, odors, and mold. Professional drying uses dehumidifiers and air movers sized for the space, plus moisture meters to confirm materials are truly dry before anything is closed up.

For a water damage claim, keep photos and video taken before cleanup, the failed part, receipts, and a list of damaged belongings. Our techs add photos, daily moisture readings, and a written scope of work, and we can work with your adjuster. Coverage and any settlement are between you and your insurer, so no one can promise approval. Our insurance guide explains more.