Privacy Policy

First Call Plumbing & Restoration — Inland Empire (“First Call Plumber IE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and your choices. By using our website or contacting us, you agree to this policy.

Information we collect

We collect information you provide directly — such as your name, phone number, email address, service address or city, and details about your plumbing or restoration request — when you submit a form, request a quote, or contact us. We also automatically collect certain technical data (such as IP address, device and browser type, and pages viewed) through cookies and similar technologies.

How we use your information

We use your information to respond to your requests, schedule and perform services, provide quotes and appointment updates, send promotions you have opted into, improve our website and marketing, and comply with legal obligations.

SMS/text messaging & calls

When you provide your phone number and check the consent box on our forms, you agree to receive appointment-related and marketing text messages and phone calls from First Call Plumbing & Restoration at the number provided, including messages sent using automated technology. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help. Opting out of texts will not remove you from calls unless you request it.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as scheduling, CRM, and communications platforms) and only as needed to provide our services, and when required by law. As stated above, mobile opt-in and SMS consent information is never shared for marketing.

Cookies & advertising

We use cookies and pixels — including the Meta (Facebook) Pixel — to understand website traffic and measure the performance of our advertising. These tools may collect information about your device and browsing. You can control cookies through your browser settings and manage ad preferences through the relevant advertising platform.

Your choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time by replying STOP to a text, unsubscribing from an email, or contacting us at office@firstcallplumberie.com. Depending on your state, you may have additional rights under applicable privacy laws.

Data security & retention

We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law. No method of transmission or storage is 100% secure.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the revision.

Contact us

First Call Plumbing & Restoration
Riverside, CA — serving the Inland Empire
Phone: (951) 555-0199
Email: office@firstcallplumberie.com